© 2019 by Risa Itani, MS CCC-SLP, LLC. 

      Frequently Asked Questions

      Where are you located?

      The main office setting is located right in the heart of Bend, at 235 SE Davis Ave. Services may also be provided throughout Bend and Redmond in the comfort of your own home. Online therapy, or "telepractice," may be available to individuals seeking services who live beyond these areas.

      What are your hours of operation?

      Appointments are typically scheduled Tuesday through Thursday from 10:00AM to 6:00PM, and Friday from 10:00AM to 4:30PM. Risa is often available to answer questions or reschedule appointments by phone or email on Mondays as well.

      How can I prepare for my first appointment?

      Please fill out all evaluation paperwork prior to your scheduled appointment to make the most of the allotted assessment time. Find a place in your home that is quiet and free of distractions, ideally with a table. If your child is shy, try to take a short video of them communicating with another individual. This helps create a more thorough picture of your child's abilities.

      How long are the sessions?

      Therapy sessions typically last 50 minutes, which may include scheduling, parent/caregiver discussion, and brief documentation in addition to direct therapy services. Sessions may vary in length depending on the needs of each individual and type of service provided. Assessments last between 1 and 1.5 hours.

      Do you take insurance?

      Insurance is billed with PacificSource Commercial and First Choice Health plans. If you are looking to personally submit claims to your insurance company, Risa can also provide you with supporting documentation. Self-pay is also accepted. Please see the insurance page for more details.

      What are your current rates?

      Please call or email for current rates. Payment is due at time of service- checks and cards are accepted.

      What is your cancellation policy?

      There will be a $30 charge for cancellations that occur with less than 24 hour notice. This may also apply in the case of late cancellations due to illness. If you or someone in your household has a contagious illness, please reschedule your appointment for a later date. If Risa needs to cancel your appointment with less than 24 hours notice due to illness, she will credit you 1 "no-charge" late cancel.